Grievance policy

It shall be our sincere endeavour that our services do not give room for any complaint. Nevertheless, if ever there is any grievance , we will strive our best to redress the complaint/grievance as sincerely as possible. 

Any Customer of SASVITHA HOME FINANCE PRIVATE LIMITED can take up his grievance with the concerned Branch Manager of the Company.

The Branch Manager is required to reply to the Customer within 7 working days from the date of receipt of the complaint in the office.

If the customer is not satisfied with the reply provided by the Branch Manager or in case no reply is received within the stipulated period or the complaint is against the Branch Manager, the customer may take up the complaint with the Executive Director of the Company at the following address:

The Executive Director
Sasvitha Home Finance Private Limited
Corporate Office
Sathguru Complex, 1 st Floor,
No. 640, Anna Salai
Nandanam, Chennai 600 035
Phone: 044-24344549

Email: grievance@sasvithahome.com   Website: www.sasvithahome.com

The Executive Director is required to dispose off the complaint within 15 days of receipt of the complaint in the Corporate Office.

If the customer is not satisfied with the reply provided by the Executive Director or in case no reply is received within the stipulated period, the customer may approach the National Housing Bank at the following address:

The General Manager
National Housing Bank
Department of Regulation and Supervision
Complaint Redressal Cell
4 th Floor, Core 5A, India Habitat Centre
Lodhi Road
New Delhi 110 003
E-mail: crcell@nhb.org.in
Website: www.nhb.org.in